WS – Managing Complexity in Organisations

This is a three-day workshop on default. Upon request the workshop can be tailored in regard to your need and requirements.

About this Workshop:

The ‚Managing Complexity’ workshop tackles prominent challenges in today’s decision-making processes and leadership tasks in organisations from a system’s perspective. It creates a deeper understanding of sources of complexity within and outside organisations that influence their quality on the path towards Business Excellence. This counts for strategy, structure, processes and people. On the basis of theses insights, the workshop develops strategies of how to handle and influence social complexity – in both dimensions, personal and organisational.

Therefore, the objectives of the workshop are twofold. On the organisational level, it aims for a leadership development of its participants towards a mindful and aware decision-maker that will be enabled to design and execute robust, adequate and flexible leadership and management under the condition of a unpredictable, uncertain and vulnerable organisational context. On the participant’s level it will equip the participants with a sound knowledge and understanding of what complexity is about in an organisational context and provide strategies and leverages points of how to proactively deal with it.

What will stand in the end, is a risen awareness of the participants that enables for an adequate and result-oriented detection, analysis and handling of complexity inside and outside organisations.

Who should take this Workshop:

The Managing Complexity workshop reaches out to leaders, managers and directors who have strategic and/or operational responsibility. As a kind of awareness raising course it provides an amending perspective on daily business’ challenges and obstacles resulting from decision-making necessities in complex situations. This counts for line managers as well as for project leaders. The workshop sheds light on the condition of possibilities of excellent and robust decision-making in an complex environment and delivers strategies for its solution. Anyone who is faced with this challenge will gain advanced knowledge of how to deal with it in such situation.

What you learn:

In 7 chapters, the workshop addresses three levels of learning. It increases the cognitive skills, develops attitude and teaches application of practical methods and tools.

Skills

  • Ability to differentiate between complicatedness and complexity
  • Apply analytical capability to identify and analysis structural sources of complexity
  • Ability to derive adequate strategies in different fields as an answer to complexity
  • Understand and set up reflective practice for teams

Attitude

  • Embrace complexity as a social fact and derive reflective strategies to cope with it
  • Create an aware and reflective mind-set to be a role model in a VUCA world
  • Develop overall leadership and decision-making competence

Tools

  • Learn and apply advanced analytical techniques of detection, evaluation and leadership in a systemic way
  • Utilise advanced leadership and management tools
  • Gain advanced knowledge and application for sustained team performance and delivery

WS – Systems Analytics for Systemic Change

This is a two-day workshop. Upon request the workshop can be tailored with regard to your needs and requirements.

About this Workshop:

As managers we often face the pressure of making the right decisions despite great uncertainty. Large amounts of business data, many different stakeholder interests and the politics in our own organisation create a highly complex, interconnected environment. This complex situation does not allow for simple answers, but an equally high competence for decision-making. There is a strong call for new era leaders and managers who are equipped with the knowledge and skillset to deal with increasing interdependencies and still ensure quality delivery, innovation, supply chain management, customer satisfaction, employee satisfaction, multi-project management, effective resource pooling and costs.

This workshop focuses on developing the analytical capability and application of hands-on solutions for managers and leaders who experience the success of their work being influenced by and dependent on increasingly complex environments (both in their organisation and in the market). It provides state of the art insights on how to assess and make better decisions when dealing with interconnected environments and manage complex projects.

Participants of this 2-day workshop start a journey to become new era leaders who are competent in the application of systems analytics tools for a better analysis, decision-making and team management through understanding complex environments.

Who should take this course:

The workshop reaches out to team leaders, managers and executives responsible for making strategic decisions as well as process and project owners within highly collaborative, cross-divisional work settings. Other participants who strongly benefit from this workshop are change management leaders, members of strategic planning teams and people in charge of process improvement or innovation.

What you learn:

The workshop enables participants on three levels of learning – awareness and mind-set for complex environments, cognitive skills for systemic decision-making, tools and methods.

The detailed learning objectives for the 2-day workshop can be found below. A detailed schedule is agreed on and distributed before the workshop.

Skills

  • Ability for systematic understanding and tool-based analysis of high complexity environments
  • Mapping and categorising risks, symptoms, root causes, effects and interdependencies in conflict situations, organisations, projects, investment decisions, etc.
  • Improved decision-making and solution approach in uncertain, complex business situations through better assessment of systemic interdependencies and effects on the decision consequences
  • Understand and manage highly collaborative, agile and self-organising organisations and teams
  • Discover hidden aspects of organizational resistance to change by investigating different factors of social complexity

Attitude

  • Develop awareness to embrace complexity instead of reducing or avoiding it
  • Promote systemic thinking
  • Awareness for interdependent, interconnected environments and the systemic effects of decisions

Tools

  • Application of Causal Loop Diagramming and dynamic modelling techniques to analyse business environments and map possible changes
  • Exploration and mapping of complex dynamics using Bayesian Network Modelling
  • Involvement and interaction techniques to conduct systemic analyses
  • Systemic management models

WS – Digital Transformation

This is a two-day workshop. Upon request the workshop can be tailored with regard to your needs and requirements.

About this Workshop:

Digital transformation is introducing new technologies such as cloud computing, big data, social networking and smart devices which radically change the way we consume and deliver new products, customer experiences and collaborate. When making these transitions towards a more digitalized business, a strong understanding of the deep-rooted legacy within the company is essential to create and drive this change effectively.

While digital technologies are reshaping customer expectations and business landscapes, managers and leaders have the responsibility to be aware of how this change will have an impact on the culture, work and collaboration of real people and teams within their organisations. Dealing with aspects of social complexity is key for creating a sustainable change in any digital transformation process.  This requires a different kind of mind-set as well as an awareness for cultural and political complexity that accompany the technical implementation.

This workshop will provide in depth guidelines on how to approach social complexity of digital transformation regarding the structure, the processes and the social/personal collaboration that are affected by this change. Participants will gain a clearer picture on how to navigate digital transformation projects successfully in alignment to the cultural legacy and deep rooted routines and values within their organisation.

Who should take this course:

The Digital Transformation workshop reaches out to team leaders, managers and executives responsible for implementing digital transformation processes within their organisation and business landscape. Other participants who strongly benefit from this workshop are change management leaders, members of strategic planning teams and people in charge of driving digital change.

What you learn:

The workshop enables participants on three levels of learning – awareness and mind-set for complex environments, cognitive skills for systemic decision-making, tools and methods.

The detailed learning objectives for the 2-day workshop can be found below. A detailed schedule is agreed on and distributed before the workshop.

Skills

  • Map integral success factors of digital transformation projects that include the core elements of the business units affected and the foundations needed to support the change
  • Define key structural, HR, communication and personnel development issues by mapping symptoms as well as root causes of the challenges that are likely to be faced in the technical implementation process
  • Become more aware of the blind spots of technical implementation practice
  • Develop implementation roadmaps that successfully consider the technical, social and collaborative implications

Attitude

  • Understanding for the social, political, cultural dimensions affected aside technical digitalisation
  • Develop awareness for complexity and managing with complexity instead of avoiding it
  • Embrace interconnected and systemic thinking

Tools

  • Map the effects and impacts of deep legacy and corporate cultural roots on digital change implementations using causal loop diagrams and dynamic modeling
  • Analyse hidden conflict potentials in a new approach to risk management that can hinder successful and sustainable implementation
  • Models to develop strategies overcoming implementation risks
  • Roadmapping tools for a successful implementation in all dimensions of digitalisation